Order Status Updates

Thank you for your recent order with us! We know waiting for your order can be frustrating, and we want to keep you informed every step of the way.

Due to high demand, some orders may take up to 2 weeks to ship. We are working hard to expedite every order as quickly as possible.

How this page helps you:

• Lets you inquire the status of your order with just your order number.

• Provides updates for orders (except iPhone 17 orders).

• Connects you with our dedicated team, who can give you a guaranteed shipping date if your order was placed more than 2 weeks ago.

Note: If we miss the guaranteed shipping date, a $100 credit will be applied to your invoice.

What you can do to help us help you:

Pay attention to your incoming emails, calls or SMS as our team may need to confirm details or provide updates.

I reserved a device, how long will it take for me to get my device and be credited back the reservation fee?

After reserving a device, you can track your order status in the Rogers app under the Queue section.

Once the device arrives at the Red Wireless head office, we’ll begin processing your order. Our team will contact you by email or phone if we need any additional information to complete the order.

The reservation fee you paid will be credited back by Rogers within 1–2 billing cycles.