General Info

What is Red Wireless?

Red Wireless is a Rogers Authorized Dealer which features an expansive Rogers Preferred Program team. The Red Wireless Sales and Support team is highly educated on Rogers products and strive to uncover avenues to save you money while providing unparalleled customer service. We provide world-class support and help our customers connect with what matters most to them.

What is the Rogers Preferred Program (RPP)?

The Rogers Preferred Program, or RPP for short, is a special offer from Rogers for people who work at certain companies or are members of certain organizations in Canada. To learn more about this, visit our Rogers Preferred Program page.

Who provides the service?

Services are provided through Rogers Communications.

What is the coverage and network quality in my area?

You can view the current coverage in your area by visiting https://www.rogers.com/mobility/network-coverage-map

Who is eligible for the employee discount?

If you are an employee of an eligible company, you are eligible for a discount on the plan cost for your primary line on select eligible plans with Rogers. These eligible plans are subject to change without notice. Each employee is eligible for discounts on one account only and may not have the discount on multiple plans across multiple accounts.

Family members or friends are not eligible to receive an employee discount unless the employee is the account holder. You can add friends and family to your own employee discounted account as additional shared lines.

Each employee will be required to provide proof of employment (corporate email, pay stub, employee letter, employee ID card, etc) in order to receive a discount or any exclusive promotions. Rogers reserves the right to request proof of employment at any time.

Employees that are on a leave from work, but still employed, may still get the employee offers as long as they can still provide proof of that employment. In most cases, a letter of employment stating that they are on leave would be accepted.

Getting Started

Can I keep my current phone number? How do I transfer it?

If you would like to port your number you can do so over the phone when you speak to us, once you're a customer either by calling Rogers Customer Care at 1 888 764 3771 or through your myRogers app with the following steps:

1. Sign into your myRogers account on your device or tablet.

2. Select the temporary number and choose the option titled "Manage"

3. To begin the transfer, look for the blue banner that says "transfer my existing phone number"

4. Enter the number you are wanting to transfer and select "Check Eligibility" to confirm it is eligible to transfer.

5. Enter your previous provider's account number as requested in the form.

6. Review the details of your transfer and confirm all information is correct before proceeding to submit the transfer.

After your request is submitted, you will receive a text message on your number from your previous provider to confirm the transfer. You must reply Yes within 90 minutes to complete the request. If this is not completed within 90 minutes, the transfer will be canceled and you will need to restart from the beginning of the process. Once the transfer is complete, you will receive a text message from Rogers to confirm.

If you experience issues completing the transfer with the above steps, you can review the following video tutorial here: Guide, visit https://www.redwireless.ca/transfer or reach out to Rogers Customer Care at 1 888 764 3771 to complete the transfer over the phone.

Why is my number different from the number I requested to be ported?

We understand the importance of you being able to keep your existing number. To ensure this, we will not port your number ahead of time to ensure that you remain connected. We will activate a temporary number for you and send you instructions by e-mail outlining how to port your number once you receive your device.

I already have a phone number with Rogers. Can I bring my personal number over?

If you are an existing Rogers wireless customer either off contract, or on a device term that is at least 181 days into your term, you will be charged a one-time enrollment fee of $75 to change to a discounted in-market plan.

If you are a Rogers wireless customer on a term contract and have been a customer for 180 days (6 months) or less, then you are not eligible to receive a Preferred Program discount. Contact us again after 6 months have passed to apply for your discount.

All plans on an account must change to a new in-market Rogers Preferred Program plan upon enrollment. Discounts apply only to specific new plans, and do not apply to share everything, consumer, small business, loyalty, or other plan types.

How can I order another line or upgrade my device?

Please contact Red Wireless by phone or text at +1 (888) 819 1007 or send us an e-mail at rpp@redwireless.ca.

Is there a trial period? What is your return policy?

See our return process here

I need to port my number, how can I do that?

Once you receive your order from us, please contact Rogers customer service at +1 (888) 764-3771 to request your number from your previous provider.

Accounts

When will my credits be applied?

All credits can take up to 2-3 billing cycles to be applied to your account.
If you do not see the credits after three billing cycles, please contact Red Wireless at +1-888-819-1007 so we can look into your account. 

How are fees and credits applied?

Plan Cost:
The monthly fee listed on your agreement is before any applicable discounts are applied. Please review the promotions and discounts section of your wireless agreement for all applicable discounts applied. Most wireless plans will receive up to a $40 discount off the original plan cost. Any additional promotions will be applied after that to reduce your fee further when promotions are available.

Device Cost:
Your phone will show the total device cost plus applicable taxes less any upfront edge discount amount. Additional financing promotions may be applied to reduce your overall device cost during promotional periods.

Is there a fee for new activations or upgrades?

Yes, a one-time service setup fee (SSF) of $80.00 plus taxes applies to all new activations and hardware upgrades. This charge will appear on your first bill.

What happens if I remove automatic payments?

If you remove the Automatic payment from your account, you will lose the automatic payment discount of $10/month.

Transfer of Responsibility (TOR): How does it work?

Here are the steps involved in a Transfer of Responsibility:

1. Existing Account Owner will need to call into Rogers (1-888-764-3771) and give authorization that you can take over the line. Please have them take note of the interaction number.

2. Once that is completed, you will need to call into Rogers (1-888-764-3771) with that interaction number to complete the TOR. You will need to confirm that you are taking full responsibility for the existing line. The Rogers rep on the phone will create a new Rogers account number (if required) under your name and will move the existing line over. There is a one-time fee of $75 (per line) for each TOR.

3. The Rogers rep will need to put the transferred lines onto a consumer account with a consumer plan temporarily. We will apply the RPP discount and update the plan as per your order once they have completed this.

How can I have my employer discount applied to my existing account without a new device?

If you’d like to add your employer discount to your existing Rogers account without upgrading your device, please submit a request through our website.

Our team will review your account and reach out with available offers as soon as possible.

Please note that wait times may vary, and Account Managers cannot assist with this over the phone - requests must be submitted online.

Migrate your existing lines from consumer plans to RPP plans.

Time-limited promotions and offers are reserved for new customers ordering a new activation, or for existing customers ordering a hardware upgrade for an existing line or adding an additional line to their account. It's important to note that not all plans are eligible for price plan changes. For details on eligible plans for price plan changes, please submit a price change request to receive the best offer possible.

What is the process for changing an existing Rogers plan to a new employee discounted plan?

If you determine you are eligible to change your plan based on your contract, please submit an order on our website at redwireless.ca/vip. You may select “existing customer” then “I want a discount only” to submit your request.  We will require your proof of employment (Corporate email, letter of employment, courier status, employee ID or pay stub) to validate you.  Please ensure that you include your most recent postal code as listed on your Rogers bill so we can review your account for special loyalty offers. 

What happens if I lose my phone or it’s stolen?

You can report it lost or stolen directly from your MyRogers app or by contacting Rogers directly at 1-888-764-3771 to report it lost or stolen. This will put a block on your device so you are not charged for any additional charges should someone use your device outside your regular plan inclusions.

Device & Manuals

Can I bring my own phone, or do I need to purchase a new one?

You can bring your own phone and activate a plan to use with your existing device or you can choose to purchase a new device through one of our financing options.

What financing options are available?

We have two options to choose from. Regular Financing or Save & Return Financing

Save & Return

Choose a phone, get it with financing for $0 down and 0% interest, then enjoy up to $570 credit toward the total device cost

Return or keep it -Return your phone within 2 years and upgrade to the newest phone. Or just keep it and pay off your Save & Return amount. The choice is yours!

Regular Financing:
Financing allows customers on approved credit to finance phones, tablets, and smartwatches for $0 down. You’ll pay off the total financed amount through equal monthly payments over a 24-month period. There is 0% interest on financing.

To finance a phone, tablet, cellular-enabled smartwatch (e.g., Apple Watch), or mobile internet device, you must have an eligible postpaid plan.

What is Save & Return?

The Save & Return program lowers the upfront cost of your device by your Save & Return Amount. You agree to settle your Save & Return Amount at a later date by either returning the device, or repaying your Save & Return Amount. Full details and terms can be found here: https://www.rogers.com/support/mobility/save-and-return-program-faqs

Do I have to sign a contract?

All devices are under a 24 month term however if you are choosing to get a plan only to use with an existing device you already own, there is no contract.

What options do I have to protect my device?

Accidents happen! Get protected with Premium Device Protection Plans and get your first phone screen break repaired by us.

The two plans we offer are:

• Premium Device Protection for Android

• Premium Device Protection for Apple featuring AppleCare Services