Protecting Your Personal Information Online

At Red Wireless, we take your privacy and personal information very seriously. That’s why we have implemented strict privacy and security policies to safeguard your data. As an authorized Rogers dealer for over 20+ years, we follow high levels of security.

Payments

At Red Wireless, we never ask for credit card information over phone, email, or text. If payment details are needed, we provide a secure link for you to enter them.

Be cautious of any messages claiming to be from Red Wireless that ask for sensitive information, and always verify their authenticity.

Phishing and Spam

Phishing refers to fake messages (emails, texts or letters) designed to trick you into sharing personal information or taking action. To protect yourself, ask yourself these key questions:

  • Do you recognize the sender? Check for unusual email addresses with extra words or symbols.

  • Are you asked to click a link or open an attachment? Go directly to the source by opening a new browser and searching for the official website.

  • Is your personal information requested? Major institutions will not ask for sensitive information via email or text.

  • Are you being asked to act quickly? Be wary of urgency, as this is a common tactic used in phishing attempts.

  • Are there spelling or grammar mistakes? These can indicate a phishing attempt, although some attacks are more sophisticated.

Identity Theft and Fraud

Falling victim to identity theft or fraud can severely affect your finances and reputation. Identity theft occurs when someone uses your personal information without your permission, while identity fraud involves the illegal use of that stolen information.

Steps to Reduce Risk:

  • Be cautious of phishing attempts via emails, texts, or calls.

  • Limit the amount of personal information you share online.

  • Avoid sharing sensitive information over the phone in public places.

  • Stay vigilant when using public Wi-Fi and avoid accessing sensitive accounts.

  • Regularly review account statements for suspicious activity and check your credit report annually.

Additional Information

Contact Information for Customer Communication

If you receive a message from any other source claiming to be from Red Wireless, please be cautious and verify its authenticity. If you are not sure about the email, text, mail or call you just received, give us a call.