Order Delay

Your order may be delayed due to the ongoing Canada Post labour dispute. Although your order has been activated and shipped, it might not have arrived yet. If you have already received your order, please disregard this message and there is no need to submit the form.

To minimize the impact on your Rogers billing, we have several options available:

Option 1 - eSIM

If you have an eSIM compatible device, you can receive an eSIM by going to your My Rogers account here, or using the MyRogers App on your device.

An eSIM is a digital SIM that lets you activate a mobile plan without having to use a physical SIM card. If your device supports Dual SIM, you can use an eSIM is to allow two lines or more on it.

Option 2 - Visit a store

You can also visit a Rogers location near you (www.rogers.com/stores) to obtain a replacement SIM card, which you can begin using immediately after activation.

Please note that you may be asked to provide valid photo ID to complete the SIM swap in store.

If the Rogers store charges you for the SIM swap, we will be happy to credit the $10 fee. To submit a claim if this charge was incurred, please submit the form below: